Customer Service
Customer Service
Shipping
Our ignition and exhaust products ship from our warehouse in Irwindale, CA. Our normal shipping time is 2-3 working days when the part is in stock. Freight is FOB, Irwindale and all claims for shortages, damages, etc. must be filed by consignee. All packages must be inspected upon receipt for any missing or damaged goods and claims for such must be made within 7 days of receipt. PerTronix does not currently ship our products internationally from our web store. For international orders call 909-599-5955 or connect with us here.
Please see the Privacy Policy page for more information.
Returns & Replacements
Returns are accepted within 30 days of date of purchase provided the parts are in new, resellable condition. You can return most new, unopened items within 30 days of delivery with proof of purchase for a full refund.
- Call PerTronix to initiate a return at 909-599-5955.
- We will issue you an RMA and instructions for returning your product.
- Ship your unused product, in its original packaging, to the address identified in our email.
- Shipping and handling fees will not be refunded unless returns are for defective products, products that were not described accurately, or incorrect orders.
- You are responsible for shipping the products back to PerTronix. We recommend using a trackable shipping method.
- Individual products may be excluded from this guarantee. Check the product description before you place your order.
- The refund will be for the full value of the returned items, unless otherwise noted.
- Shipping and handling fees will not be refunded.
- Credit for returned items will be applied to the credit method that was used to make the purchase. Returns will be applied to the purchasing credit card within 5 to 10 days of the date that the return is accepted by the fulfiller.
- A restocking fee will apply to returned items.
- If the return is due to defective products, inaccurate product descriptions, or an incorrect order you may be compensated for the return shipping.
Defective Items
A defective item is one that is inoperable but has no apparent damage. If you receive defective merchandise, please call PerTronix for assistance at 909-599-5955.
Damaged Items
If an order arrives to you with obvious shipping damage, please refuse the delivery. If you have accepted delivery and then find shipping damage, please call the fulfiller immediately using the contact information included with the order. Please save all packaging material and paperwork for the order if shipping damage is a possible issue. If you dispose of packaging material or attempt to return the merchandise without contacting the fulfiller, you jeopardize our chances of making a claim, and you may not receive credit for the return.
Limits of Responsibility
We accept no responsibility for user-initiated damage and/or loss of parts incurred during operation or use of product.
Ordering
You may place orders online through our website or call 800-827-3758 to speak to a tech or customer service representative. Our staff is always available to help you choose the right part for your vehicle. COD orders are not accepted.
Sales Tax
Tax will be applied to your order if it is shipping to California.
Payment, Pricing & Promotions
We accept the following payment methods: Discover, MasterCard and Visa, and PayPal. The billing address you provide must match the billing address that is on file with the financial institution that issued the credit card. If a credit card authorization fails, we reserve the right to cancel your order without notifying you.
PerTronix cannot resolve credit card problems with your financial institution if a credit card is declined. It is your responsibility, as a consumer, to settle credit card problems with the issuing institution.
Price and/or Description Changes
All prices, pictures, and descriptions on this website are subject to change. We maintain no responsibility for inadvertent errors. Please contact us within 30 days regarding price or promotion discrepancies.
When you place your order with us, you agree to the price and terms indicated on this website. Price differences related to future or past prices in our store or any other store are not refundable.
Promotions
Unless otherwise noted, Discount Codes apply to web store orders only. Discounts cannot be applied to previous orders or orders outside the designated dates within the promotion.
Viewing Orders
To view orders that have been placed you may log into your account by clicking on this link.
Updating Account Information
To update your account information go to our Account page by clicking on this link.
