Shipping

Our ignition and exhaust products ship from our warehouse in Lenexa, KS.

Our normal shipping time is 2-3 working days when the part is in stock.

All claims for shortages, damages, etc. must be filed by the consignee. In other words, the person or company receiving the goods is responsible for filing any claims related to missing or damaged items.

All packages must be inspected upon receipt for any missing or damaged goods. If you find any issues with your shipment, you should file a claim with us within 7 days of receiving the goods.

No, we do not currently ship our products internationally from our web store.

For international orders, please call us at (913) 808-2376 or connect with us here.

Returns

Returns are accepted within 30 days of the date of purchase provided the parts are in new, resellable condition. You can return most new, unopened items within 30 days of delivery with proof of purchase for a full refund.

To initiate a return, call PerTronix at (913) 808-2376. We will issue you an RMA and provide instructions for returning your product.

You are responsible for shipping the products back to PerTronix. Ship your unused product, in its original packaging, to the address identified in our email. We recommend using a trackable shipping method.

Shipping and handling fees will not be refunded unless returns are for defective products, products that were not described accurately, or incorrect orders.

Individual products may be excluded from this guarantee. Check the product description before you place your order.

The refund will be for the full value of the returned items, unless otherwise noted. Credit for returned items will be applied to the credit method that was used to make the purchase. Returns will be applied to the purchasing credit card within 5 to 10 days of the date that the return is accepted by the fulfiller.

A restocking fee will apply to returned items.

If you receive defective products, please call PerTronix for assistance at (913) 808-2376.

If an order arrives to you with obvious shipping damage, please refuse the delivery. If you have accepted delivery and then find shipping damage, please call the fulfiller immediately using the contact information included with the order. Please save all packaging material and paperwork for the order if shipping damage is a possible issue. If you dispose of packaging material or attempt to return the merchandise without contacting the fulfiller, you jeopardize our chances of making a claim, and you may not receive credit for the return.

No, we do not accept responsibility for any damage or loss of parts incurred during the operation or use of our products. It is the user's responsibility to operate and use the product in a safe and responsible manner, and to ensure that all necessary precautions are taken to avoid any potential damage or loss.

Orders

You may place orders online through our website or call (913) 808-2376 to speak to a tech or customer service representative. Our staff is always available to help you choose the right part for your vehicle.

No, we do not accept COD orders.

Payment, Pricing & Promotions

We accept the following payment methods: Discover, MasterCard, Visa, Affirm and PayPal.

If a credit card authorization fails, we reserve the right to cancel your order without notifying you. PerTronix cannot resolve credit card problems with your financial institution if a credit card is declined. It is your responsibility, as a consumer, to settle credit card problems with the issuing institution.

Yes, all prices, pictures, and descriptions on this website are subject to change. Please contact us within 30 days regarding price or promotion discrepancies. When you place your order with us, you agree to the price and terms indicated on this website. Price differences related to future or past prices in our store or any other store are not refundable.

Unless otherwise noted, Discount Codes apply to web store orders only. Discounts cannot be applied to previous orders or orders outside the designated dates within the promotion.

My Account

To view orders that have been placed you may log into your account by clicking on this link.

To update your account information go to our Account page by clicking on this link.